Refund policy

Cancellation & Refund Policy

Once an order is placed, we begin preparing it for you. If you need to cancel your order, please contact us as soon as possible.

• Cancellation before preparation: Orders may be cancelled before they are prepared for dispatch, and the eligible amount will be refunded to the original payment method.
• Once preparation or dispatch has started: Cancellation may not be possible.
• Perishable products: Ice creams and other temperature-sensitive products cannot be returned or exchanged after delivery due to food-safety and quality considerations.
• Damaged, incorrect or defective products: If you receive a damaged, incorrect, or defective product, please contact us as soon as possible with photographs/videos of the product and packaging. We will review the issue and provide an appropriate resolution, which may include a replacement or refund.
• Delivery outside our service area: For products restricted to Vijayawada/local delivery, orders placed with an address outside the eligible delivery area may be cancelled and refunded.
• Refund processing: Approved refunds will be processed to the original payment method. The time taken for the amount to reflect in your account depends on the payment provider/bank. Shopify notes that refunds generally go back through the original payment method.
  Please note: Ice creams are available for local delivery only and cannot be returned or exchanged after delivery due to their perishable nature.